How can I make a complaint?

You can do so via the following:

- Send us an email at

- Call us all at 02-821-6888 (Mon-Sat, 9am-6pm, except public holidays)

- Send us a LINE at @StashAway

- Send us a Facebook Message

Our response procedures are as follows:

  1. Written acknowledgment to the complainant within 2 business days from the date of receipt of the complaint;  The Client Experience agent that received the complaint will be considered as the Handling Officer (HO) of the case
  2. Within 20 business days after the date of receipt of the complaint, the complainant should receive:
    1) a final response; or
    2) a written response informing of the reasons for the delay, an indicative reasonable timeframe for a final response from the financial adviser, and the complainant’s right to refer the complaint to an approved dispute resolution scheme.

For further escalation, the complainant can approach the  Securities and Exchange Commission .