Question 1

Who has access to my information?

Accepted Answer

We do not outsource customer service to third party providers. All our staff are trained in-house so that we have tighter controls over the onboarding process, and our Client Engagement team does not forward customer documents to any other department in the company.

Access to our corporate network is only for authorized personnel and specific devices. We practice the Principle of Least Privilege, where we only assign just enough access for a staff to perform his/her job. Hence only very limited staff have access to customer information.

We are also compliant with the Personal Data Protection Act and MAS Technology Risk Management (TRM) Guidelines.

Question 2

How does StashAway verify my identity?

Accepted Answer

Your security is incredibly important to us. As required by the Securities and Exchange Commission to verify your identity, we require you to upload a copy of your Thai national ID and passport for Thai citizens or your passport and proof of mailing address for foreigners.

Question 3

How to report security vulnerabilities?

Accepted Answer

At StashAway, we take security seriously and strive to ensure that while we focus on customer experience, usability, and product reliability, it is secured as well. However, nothing is perfect and we encourage the reporting of suspected vulnerabilities or weaknesses in our IT services and systems through our Vulnerability Disclosure Programme (VDP).

You can find more information on how to report here.

Please also note that the VDP does not authorise or permit the taking of any action which may contravene applicable laws and regulations (e.g. Computer-related Crime Act). For the avoidance of doubt, attempts to exploit or test suspected vulnerabilities (e.g. gaining unauthorised access to any computer program or data) are prohibited.

Our promise to you

We are SEC-licensed

We keep our funds separate from yours

Where is your money kept?

For investment portfolios

You and your money are in safe hands

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